Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.   You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.   You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing items, we will gladly replace the damaged or missing parts to you. Should we require the goods returned, we will offer a return solution. Should you be due a refund, we will action this. NOTE that ‘self-repairs’ prior to a warranty claim void this warranty, as will failure to follow assembly instructions.    

Manufacturer Warranty

CORE Action Sports products are covered under warranty for hardware failure due to manufacturer errors. All warranties will be void if this product is modified in any way. Poor maintenance, apparent external damage or wilful damage, misuse or incorrect installation will not be covered by our warranty. We will not warranty or replace any product that is not purchased directly from CORE Action Sports or an official recognised stockist. Proof of purchase must also be provided with any warranty claim.

Warranties on our products can only be processed if you have a proof of purchase and you are the original owner. If you have any issues that are valid, contact the retailer from where you purchased the product to process your warranty claim. Alternately please contact us directly and we will assist you with your issues.

Manufacturer warranty covers direct manufacturing faults or failures in our products. With all extreme/ high risk sports, skateboard and scooter equipment suffers damage as a direct result of participation in the sport; and this damage to equipment is not covered under warranty.

Damage due to misuse, abuse, prolonged sun exposure, modification, and regular wear and tear is excluded. Warranty does not cover wheels or bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or other damage of parts that is a result of normal use.  

You must stop using the product in question immediately if you raise a manufacturer warranty claim. You must be able to provide proof of purchase, indicating product purchase is inside the manufacturer warranty period (credit card receipt is fine) and provide at least two photos of your item, one of the damaged part and one of the complete product.   

You must email Sales@activeoutthere.com.au, with the above detail, plus your full name, address and mobile number, to make a warranty claim.  We will then assess your claim, and advise you of the outcome. Should we require the goods returned, we will offer a return solution at no cost to the claimant. If we deem spare parts will fix the issue, we will send the parts at no cost to the claimant.

DECKS - 3 months manufacturer's warranty.

This will cover:

  • Snapping or visible cracking of the deck.
  • Visible paint of finish defects out of the box.
  • Function of the deck.

This will not cover

  • Any damage caused by misuse or abuse to the deck. (Grinding Unwaxed Surfaces such as curbs or ledges)
  • Scratching, Rusting, fading of paint or anodising over time.
  • Damage to the headset cups due to incorrect installation.
  • Modifications to any part of the deck.
  • Apparent external damage or wilful damage, misuse or incorrect installation.

Please note: Scooter decks are subject to extreme pressures and stress. To increase the life expectancy of your deck, avoid constantly jumping to flat and make all attempts to land smoothly, minimising the shock to the deck. 

All Scooter decks are prone to failure due to the nature of the use, it’s a by product of the sport. Decks are constantly put under extreme pressures and grinded on extensively which can weaken the product over time. 

 

WHEELS - 90 day manufacturer’s warranty.

This will cover:

  • De-hubbing of the PU tire from the wheel core.
  • Warping or deformation of the hub bearing housing.
  • Extreme chunking of the PU due to manufacturer error.

This will not cover

  • Wheel bearings. 
  • Apparent external damage or wilful damage, misuse or incorrect installation. 
  • Flat spots (Squaring a wheel) This falls under misuse of the wheel. 
  • Standard wear and tear from daily use.
  • Damaged caused by grinding

    Flat spotted wheels are caused by improper use of the brake, Skidding on the wheel or power sliding and therefore not covered by any manufacturer warranty. 

 

TITANIUM BARS - 30 day manufacturer’s warranty.

This will cover:

  • Cracking of welds
  • Paint defects

This will not cover

  • If bars have less then 40mm of fork tube inside the bars
  • If you modify or cut your bars
  • Scratching or chipping of paint
  • Misuse of your bars
  • Bending or cracking due to misuse or poor landing
  • Apparent external damage or wilful damage, misuse or incorrect installation

Titanium bars are a light-weight specialised product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

 

ALUMINIUM BARS - 30 day manufacturer’s warranty.

This will cover:

  • Cracking of welds
  • Bending of Snapping 

This will not cover

  • If bars have less then 40mm of fork tube inside the bars
  • If you modify or cut your bars
  • Scratching or chipping of paint
  • Misuse of your bars
  • Bending or cracking due to misuse or poor landing
  • Apparent external damage or wilful damage, misuse or incorrect installation

Aluminium bars are a light-weight product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

 

CHROMOLY BARS - 90 day manufacturer’s warranty.

This will cover:

  • Bending or Snapping of bars
  • Snapping of top Bar Compression (CD1 Handlebar) 
  • Cracks on Welds 

This will not cover

  • If bars have less then 40mm of fork tube inside the bars
  • If you modify or cut your bars
  • Scratching or chipping of paint
  • Misuse of your bars
  • Snapping of Bar Compression due to poor construction/Loose bolts 
  • Bending or cracking due to misuse or poor landing
  • Apparent external damage or wilful damage, misuse or incorrect installation

 

FORKS - 90 day manufacturer’s warranty.

This will cover:

  • Breaking or bending (excluding the axle)

This will not cover

  • Breaking or bending of the axle
  • Misuse or poor set up
  • Any modifications to the fork
  • Apparent external damage or wilful damage, misuse or incorrect installation

 

CLAMPS - 90 day manufacturer’s warranty.

This will cover:

  • Breaking or clamp body

This will not cover

  • Cross threading the bolts
  • Snapping bolts
  • Stripping of the bolt heads by using rounded-off Allen keys
  • Scratching of paint or anodising.
  • Apparent external damage or wilful damage, misuse or incorrect installation

 

BRAKES - 30 day manufacturer’s warranty.

This will cover:

  • Snapping or Cracking of the Brakes Structure 

This will not cover

  • Cross threading or rounded bolts
  • Snapping bolts
  • General Wear of Nylon from braking 
  • Wear from Excessive force from incorrect installation

 

NYLON REPLACEABLE DECK ENDS - 30 day manufacturer’s warranty.

This will cover:

  • Snapping of the overall structure 

This will not cover

  • General Wear from Grinding 
  • Dented or Miss-shaped Edges 
  • Rounded Axle Nut locking system 
  • Wear from Excessive force from incorrect installation

 

EXCLUSIONS

Grip Tape, Grips, Headsets and Bearings are consumable products and are not covered under warranty unless received in a non-functioning or defective state. These have a standard statutory life expectancy of a minimum 14 days from purchase. If any of the above products “fail” within 14 days, the manufacturer will agree to replace the product.

Damage to painted or coated finishes, including scratches, chips, scuffs, or other marks resulting from normal use, is not covered under warranty. Any subsequent discolouration, corrosion, rusting, or fading that occurs as a result of such damage is also excluded from warranty coverage. Warranty claims will only be considered where the product was delivered with these defects. 

PROTECTION

HELMETS - 180 day manufacturer’s warranty.

All CORE helmets are made from a light impact absorbing material called EPS (Expanded Polystyrene). It is designed to compress, break and crack upon major impact, so your head doesn't! Your helmet is not designed to withstand multiple serious impacts and you MUST replace your helmet after one serious impact. Although the helmet exterior may look perfectly fine from the outside the EPS structure may be compromised following a heavy impact. Please replace your helmet after a heavy impact for your own safety.

This will cover:

  • Manufacturing defect

This will not cover

  • Damaged caused by use

 

PADS (Including Knee, Elbow, Impact Shorts, Ankle and Wrist) - 90 day manufacturer’s warranty.

This will cover:

  • Manufacturing defect
  • Ripping or fraying of Straps 

This will not cover

  • Damaged caused by use 

     

BACKPACKS & LUGGAGE

Backpacks & Travel Bags - 6 Month manufacturer’s warranty.

This will not cover

  • Manufacturing defect (E.g Incorrect Stitching)
  • Ripping or fraying of Straps 
  • Faulty Zips 
  • Material Flaws (Fabric tearing too soon under normal use) 
  • Damaged caused by use
  • Normal Wear and Tear
  • Damage from External Factors (e.g Airline abuse, Weather Damage)

For Order Cancellation, Refund and Returns  ( change of mind returns) Policy, please click here